Part of the Command OS

AI Phone Agent
that books your jobs · 24/7.

70% of homeowners hire the first contractor who responds. When your phone rings at 11pm Friday, you're asleep - the AI Phone Agent is wide awake. It answers in two rings, qualifies the lead, books the appointment, and texts you a summary.

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// What is AI Phone Agent?

A 24/7 conversational AI receptionist for home service contractors. Answers every inbound call in under 2 rings, qualifies the homeowner, identifies emergencies, collects address + service details, and books an appointment directly into your Command schedule.

// WHO IT'S FOR
Contractors who lose 30%+ of after-hours leads to voicemail · trades with emergency demand (plumbing · HVAC · electrical · restoration)
// WHY IT MATTERS
78% of leads after 5pm die before a human ever picks up. The AI Phone Agent recovers them - paying for itself in week one for most operators.
// SETUP TIME
24 hours · we provision your toll-free number + train it on your voice and services
Answers in 2 rings, 24/7 · including 11pm Friday
Bilingual · English + Spanish · auto-detects
Books directly to your calendar · no double-booking
Flags emergencies · routes to on-call immediately
The numbers

What this actually does.

STAT
< 2s
Average answer time - including weekends, holidays, and 3am
// SRC: Command network data 2026
STAT
0%
After-hours calls lost to voicemail for Command operators
// SRC: Command network 2026
STAT
70%
Of homeowners hire the first contractor who responds - that's now you
// SRC: FIELDBOSS 2026 homeowner research
Live demo · Real call scenarios

Watch the AI handle a real call.

Pick a scenario below - emergency, estimate request, or existing customer. The demo runs the full AI call sequence in real time.

Cool Breeze HVACAfter-hours inbound
LIVE · 11:42pm
Waiting for call…
0:00·Waiting for call…·0 missed calls tonight
Emergency · HVAC
Real transcripts · AI adapts to your brand

Sounds like your company.
Not a robot.

The AI learns your company name, your tone, your trade. These are examples of what callers actually hear.

INCOMING CALL · Rivera Roofing
6:47 PMPROFESSIONAL
Hey I need someone to look at my roof, got some damage from the storm
AI
Rivera Roofing, this is Alex. Storm damage - we're seeing a lot of that this week. Are you in the Tampa area? I can check our availability while we talk.
Yeah, South Tampa. How soon can you get someone out?
AI
We have openings Thursday morning or Friday afternoon. Which works better? I'll also send you a preliminary damage estimate right now based on your address.
Thursday morning works.
AI
Perfect. I've got you down for Thursday at 9am with Carlos. You'll get a text confirmation in about 30 seconds, plus your preliminary estimate. Anything else while I have you?
Appointment bookedEstimate sent
1m 42s
// AI learned this company's tone during onboarding
INCOMING CALL · Cool Breeze HVAC
2:13 AMEMPATHETIC
Hi sorry to call so late, our AC just stopped working and it's 94 degrees, we have a baby
AI
Cool Breeze, I've got you. No worries about the time - this is exactly what we're here for. Is the unit completely off or just not cooling?
Just blowing warm air
AI
Okay, that's usually the capacitor or refrigerant - both fixable same-day. I'm flagging this as urgent right now. Our on-call tech Mike is available at 7am. Want me to lock that slot and send you a ballpark estimate?
Flagged urgentAM slot held
2m 18s
// AI learned this company's tone during onboarding
INCOMING CALL · Iron Pipe Plumbing
11:22 AMSAFETY-FIRST
We have water coming out from under the water heater
AI
Iron Pipe here. A leak from the bottom of the tank usually means the tank itself - first thing, can you switch off the water supply valve above the unit? It's the red or blue handle going into the top.
Okay... done.
AI
Perfect, that stops the damage. Now: I'm pulling your address up. Based on your unit's age I can give you a same-day replacement estimate right now - want me to send that while I check our afternoon availability?
Damage stoppedEstimate sentSame-day booked
3m 04s
// AI learned this company's tone during onboarding
How it works · 4 steps

From install to first result.

01

You forward your phone (or get a new number)

During install we set up call forwarding from your existing line - or provision a fresh local number if you prefer. Either way, the AI picks up every call you don't.

02

AI answers in 2 rings · greets in your voice

Customizable greeting. Your business name. Your tone. Most homeowners never realize they're talking to AI - and the ones who do prefer it to voicemail by a wide margin.

03

Qualifies the lead · routes by intent

Asks address, service type, urgency. Tags emergencies (flooded basement · no heat · gas smell) and routes them to on-call immediately. Routine appointments book directly to your calendar.

04

Texts you a summary · transcript stored

Within 5 minutes of every call, you get an SMS summary. Full transcript and recording stored in the Command lead record. You wake up to a calendar that filled itself overnight.

FAQ

Common questions.

How does the AI know what to say?

During install, we train it on your business - your services, pricing ranges, service area, brand voice, FAQs, and emergency triggers. It uses Claude as the language model with a system prompt configured specifically for your trade.

What if my customers prefer a real person?

Command's AI sounds like your company, not a robot. It handles routine calls but transfers complex conversations instantly. Most homeowners never know they're talking to AI unless you want them to.

Is it bilingual?

Yes. English and Spanish out of the box, with auto-detection. The AI switches based on what the caller speaks. In markets where Spanish-speaking homeowners are significant, this captures customers your competitors literally cannot serve.

What happens during an emergency?

The AI detects emergency language (flooding, no heat in winter, gas smell, sewage backup). It tags the call as urgent, books an emergency dispatch slot, and pages your on-call tech immediately. Average response: under 4 minutes.

Will the AI give pricing?

By default, no - it books inspections and estimate visits but never quotes price over the phone. You can optionally enable rough range quoting for common services if you want.

Can I listen to past calls?

Yes. Every call is recorded, transcribed, and stored against the lead record in Command. Searchable by phone number, date, keyword, or outcome.

// RELATED FEATURES
Smart Dispatch →Daily Brief →Instant Estimates →Field App →

Stop losing jobs to voicemail.
Start tomorrow.

AI Phone Agent is live in 24 hours. White-glove install. Included in every Command tier.

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