Question 1

How does AI dispatch decide which technician to send?

Accepted Answer

Command evaluates four signals for every dispatch decision: skill match to job complexity, geographic clustering to minimize drive time, upsell close rate history for that job type, and real-time availability including parts and drive-time constraints. The result is the technician most likely to generate the highest revenue - not just the nearest one.

Question 2

Can I still manually override dispatch decisions?

Accepted Answer

Yes. The AI recommends - you decide. Dispatchers can override any assignment with a single tap, and the system learns from overrides over time. Most operators let AI handle routine dispatch while manually managing VIP customers or special circumstances.

Question 3

Does Command dispatch integrate with my existing scheduling?

Accepted Answer

Command replaces your existing scheduling and dispatch layer as part of the full OS. During onboarding, your current job and customer data is migrated in. The transition typically takes 3–12 weeks depending on the complexity of your operation, and a white-glove installation team handles the entire process.

Question 4

How does the live GPS tracking link work for homeowners?

Accepted Answer

When a technician is dispatched, Command automatically sends the homeowner a unique tracking link via SMS. They see the technician's live position on a map, an estimated arrival time that updates in real time, and the tech's name and photo. This eliminates the 'where are my guys?' calls that take up significant office time.

Dispatch for
profit,
not just proximity.

Four signals. One decision.

Skill matching

Geographic clustering

Upsell optimization

Real-time availability

Homeowners see their tech coming.
Your phone stops ringing.

More revenue. Same crew.

Dispatch forprofit,not just proximity.