Generator contractors on Command
capture storm leads fast,
track every permit and renewal.
Built for standby generator installs and service - not adapted from generic software. Storm surge response. Permit and utility coordination. Service contract automation. All configured before you go live.
The problems most software ignores.
Power goes out. 40 leads in 6 hours. You respond Monday.
When a storm knocks out power in your market, leads pour in fast. But by Monday morning, most of them have already called another contractor, bought a portable unit at the hardware store, or decided the moment passed. The leads were real. The window was 6 hours. You needed a system that was already running.
Every install requires permits. Every state is different. Nothing tracks itself.
Standby generator installs require electrical permits, gas permits, and utility interconnection approvals that vary by state and municipality. Managing permit status manually across 8–15 active installs means things slip. Delays happen. Customers call you. The answer is 'I'm not sure where that stands.'
You have 200 service contracts. You follow up on 12.
Annual generator service contracts renew at 90%+ rates when someone actually follows up. Without a system to manage the cadence, most contractors let renewals expire silently. That's $350 per contract per year sitting uncollected, multiplied by every customer who's been with you for more than 12 months.
Storm lead inquired Tuesday. Power restored Thursday. Gone by Friday.
Generator leads generated during an outage have a narrow window. The urgency is real while the power is out. When it comes back, the urgency evaporates - unless you followed up fast enough to capture the commitment before the lights came on. Most contractors don't have a system for that window.
Before Command. After Command.
6 things built for generator contractors.
Storm surge lead capture and rapid response
Command monitors weather and outage data in your service area. When a qualifying event hits, outbound campaign fires and the AI phone agent handles every inbound call simultaneously - qualifying the lead, capturing urgency level, and booking a site assessment before the customer's power is restored.
Permit and utility coordination tracker
Every active install in Command carries a permit status record - electrical permit, gas permit, utility interconnect - with state-specific requirements loaded for your market. Deadlines surface automatically. Overdue items trigger alerts before they become customer problems.
Automated service contract renewal engine
Command tracks every active service contract with expiration date, last service date, and customer contact info. Renewal outreach starts 60 days before expiration - SMS, email, postcard - with a booking link. No manual list. No missed renewals. 90%+ renewal rates when the follow-up actually happens.
Pre-storm season outreach campaigns
Before hurricane season, before winter storm season - Command fires proactive outreach to your install base and cold inquiries in storm-prone zip codes. Customers who were 'thinking about it' act when the message arrives in September, not during the storm when you're slammed.
Install project management with milestone tracking
Long-cycle installs ($8,500–$22,000) need project tracking across site assessment, proposal, deposit, permit pull, utility approval, install day, and commissioning. Command tracks every milestone per job, assigns tasks to your team, and surfaces what's stalled before the customer asks.
Instant generator site assessment estimates
Customer submits address. Command pulls home size, electrical panel info, natural gas availability, and your current pricing to generate a realistic standby generator estimate in under 90 seconds. First contractor to provide a number in the customer's inbox after a storm wins the job.
How Command works for generator contractors.
From the storm-surge inquiry to the annual service renewal - every step automated, every permit tracked, no lead left in the window.
Storm or outage hits - Command fires campaign and handles every inbound call
Command monitors weather and outage data in your service area. When a qualifying event occurs, an outbound campaign fires to storm-area homeowners and the AI phone agent handles every inbound call simultaneously - regardless of volume. It qualifies each lead, captures urgency and home details, and books a site assessment. While you're managing the storm, Command is managing the pipeline.
Site assessment booked - Command generates pre-visit estimate from address data
Based on the property address, Command pulls home square footage, estimated electrical load, natural gas line availability, and your current pricing tiers to generate a realistic install estimate range. The homeowner receives the estimate before the site visit. You arrive already at the pricing conversation - not still figuring out what to quote.
Proposal accepted - permit applications and utility coordination tracked from day one
On proposal acceptance, Command creates the install job and immediately surfaces the permit requirements for that municipality and state. Electrical permit, gas permit, utility interconnect application - each tracked with deadline, status, and responsible party. When any permit status changes, the job record updates and the next install milestone unlocks.
Install completed - commissioning checklist, invoice sent, service contract created
Commissioning checklist is completed on-site via the crew's phone. Invoice fires automatically on sign-off. The homeowner is enrolled in Command's annual service contract program - expiration date set 12 months out, renewal campaign pre-loaded. One install creates a perpetual service revenue stream without any further manual action.
60 days before contract expiry - renewal campaign fires automatically
Command fires the renewal outreach sequence starting 60 days before each service contract expires - SMS, email, and postcard in a configurable cadence. Customer books directly from the link. If they don't respond by day 10, a follow-up fires. At day 30, a final outreach goes. You never manage this list. 90%+ renew when the follow-up actually happens.
A real estimate. Before the site visit.
This lands in the homeowner's SMS before you arrive. Pre-qualified, itemized, and ready for the conversation you want to have.
A week in the life with Command.
Storm knocks out power across 8 zip codes. Command starts working.
At 3am a tropical storm passes through 8 zip codes in your service area. By 3:12am, Command has detected the outage, fired a campaign to 1,800 homeowners in the affected area, and the AI phone agent is handling inbound calls. By the time you wake up at 6:30am there are 23 qualified leads in your pipeline, 14 site assessments booked, and pre-visit estimates already in 14 homeowners' inboxes. You didn't touch your phone.
Three permits pending. Two are overdue. Command flagged both yesterday.
You have 11 active installs. Without Command, you'd need a spreadsheet and a person to manage permit status across three municipalities. Instead, your dashboard shows two permits past their expected approval window - one electrical permit in County A, one utility interconnect in County B. Both were flagged yesterday with the contact info for the permit office. You make two calls. Both resolved before lunch.
Service renewal campaign closes 9 contracts. You were on a job site.
The 60-day renewal campaign is running on 34 service contracts expiring next quarter. Today, 9 customers booked their annual service visit directly from the SMS link while you were commissioning a new install. No calls. No follow-up list. No one had to manage anything. That's $3,150 in recurring revenue added to next quarter without a single manual action.
Pre-season campaign queued for May 1. Storm season starts June 1.
It's the last Friday in April. Command surfaces an alert: hurricane season starts June 1 and your pre-season campaign is queued to fire May 1 to 2,600 homeowners in storm-prone zip codes in your market - cold inquiries from the last 18 months plus your existing install base. You review the campaign copy, approve with one tap, and close your laptop. The pipeline is going to fill itself next week.
What Command replaces for generator contractors.
Most generator contractors are using a dealer portal for installs, spreadsheets for everything else, and text messages for follow-up. Command replaces all of it.
- Generac dealer portal · free but install-only
- QuickBooks · $100/mo
- Spreadsheets · free but 4 hrs/week of labor
- Manual follow-up · time cost + missed revenue
- Generic scheduling software · $80/mo
- Total: $180+/mo + massive hidden time cost
- ✓CRM + pipeline + storm surge response
- ✓Permit + utility coordination tracker
- ✓Service contract renewal automation
- ✓Pre-season outreach campaign engine
- ✓Install project milestone management
- ✓One system · one login · fully integrated
Generator-specific answers.
How does Command handle the surge of generator inquiries after a storm or power outage?
When a qualifying storm or outage event hits your service area, Command detects it and fires an outbound campaign while the AI phone agent handles every inbound call simultaneously - no hold queue, no voicemail, no limit. It qualifies each lead, captures urgency and home details, books a site assessment, and logs everything to the job record before a human touches it. Contractors who contact storm-area leads within 6 hours close 4.8x more installs than those who respond the next business day. Command runs the critical first 6-hour window automatically.
Can Command track permits and utility coordination across multiple generator installs?
Yes. Every active install in Command carries a permit status record - electrical permit, gas permit, and utility interconnect application - with state-specific and municipality-specific requirements loaded for your market. As each permit status updates, the job record reflects it and the next install milestone unlocks automatically. Overdue permit items trigger alerts before they become customer-facing delays. When you're running 10–15 concurrent installs across multiple permit jurisdictions, Command surfaces what's stalled before anyone has to ask.
How does Command manage annual generator service contract renewals?
Command tracks every active service contract with expiration date, last service date, unit model, and customer contact info. Renewal outreach starts automatically 60 days before expiration - SMS, email, and postcard in a configurable sequence - with a direct booking link. Customers who don't respond within 10 days get a follow-up. At day 30, a final outreach goes. You never manage this list manually. Service contracts renew at 90%+ rates when the follow-up actually happens consistently - which it does in Command because the cadence is automated and doesn't depend on someone remembering.
Does Command automate outreach to past customers before storm season?
Yes. You configure pre-season campaign windows once - before hurricane season (typically April through May) and before winter storm season (September through October). Command fires proactive outreach to three segments: your existing install base (annual service reminders and pre-season inspection offers), past inquiry leads who never converted, and cold leads in storm-prone zip codes in your market. The full sequence runs via SMS, email, and postcard automatically. Customers who were 'thinking about it' act in May when the message arrives - not in August when you're fully booked and turning away installs.
The platform powering it all.
Storm surge handled without you
The AI agent handles every inbound call simultaneously during a storm event - qualifies the lead, books the site assessment, sends the pre-visit estimate. No hold queue. No missed installs.
Pre-season outreach on autopilot
Storm season outreach fires automatically to your install base, cold leads, and storm-prone zip codes. Customers who are 'thinking about it' act before the season - not during it when you're booked.
Every install and renewal in one view
Active installs by permit status, service renewals due, storm leads in pipeline, and revenue by week - your complete generator operation summarized before your first site visit.